Retailer hub

Whether you’re looking to switch or needing a new connection, here’s everything you need to know.

Switching retailer

  1. Start by determining your business’s specific needs.
  2. Consult the list of retailers below
  3. Contact the water retailer(s) you’re interested in and request any additional information you require. Or, use our customer enquiry form to ask retailers to contact you.

Need a new water connection

If you’re constructing a new property or site, you’ll need to set up a new water connection.

If you’ve simply moved premises, you don’t need a new connection (if one is already available), although you may change your retailer if you like.

New connection process

  • First you may wish to contact Scottish Water to determine whether it can provide your development with water and sewerage services. Scottish Water will provide you with guidance that may influence the layout of points of connection for water.
  • When you are ready to proceed with your connection, consult a qualified plumber or engineer to design your connections and to assist you with the application forms.
  • Submit your application through a retailer. You’ll find a list of retailers below.
  • Finally, Scottish Water or your retailer will schedule and carry out the connection, usually installing a meter too.

Retailer hub

Below is a list of all retailers who have opted in to be part of Scotland on tap. You can choose to contact any or all of these retailers either directly, or by completing the customer enquiry form.

All business customers, regardless of their sector, size or water usage can switch their retailer. This information is intended to help customers as they consider the market and options available to them. However, it is not a price or service comparison tool, and WICS is not able to provide assurances about retailers’ responses for example.

Solving problems with retailers

If you are experiencing difficulties with your retailer and feel you have cause for complaint, you should first contact your retailer and strive to resolve any issues through their formal complaints procedure. You can find out more about the complaints escalation process.